Returns & Exchanges
At Greystone Needlepoint, we want you to be completely satisfied with your stitching journey. If your order isn't quite right, we offer returns on unused kits and accessories within 30 days of purchase.
Initiate Your Request
Contact our support team with your order number to receive a Return Authorization and a pre-paid shipping label for your needlepoint supplies.
Prepare the Package
Carefully pack your items in their original packaging, ensuring that canvases are not folded or creased and that all thread skeins remain intact.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location to be sent back to our studio.
Receive Your Refund
Once our team inspects the returned items to ensure they are in resellable condition, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing